Careers at Selfreliance

Join our Team and help us to improve the lives of our Members and make a positive impact!

We are a Credit Union that has been serving our Members since 1951 with stability, demonstrated growth and success!

Selfreliance Federal Credit Union has branch locations in the Chicagoland area, New Jersey, Michigan, Connecticut and Massachusetts.

Our dedicated team strives to provide the highest standards of professional financial services to our Members. Our culture inspires innovation, hard work, and collaborative working relationships.

We value our staff and offer a competitive salary! We offer a 401(k) Plan with a credit union match. In addition, our employees benefit from a low-cost medical insurance plan. At no cost to our employees, we provide Life and ADD insurance, as well as Short Term and Long Term insurance. We also reward our staff with a generous Paid Time Off policy.

We hire people who want to grow and are committed to providing exceptional service to our Members.

A background check is required. Selfreliance FCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment Application

Available Positions

POSITION: Call Center Member Service Representative

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $23.00 per hour

The Ideal Candidate Will Have:

Previous experience in customer service or sales.
Previous banking experience.
Excellent communication skills in both English (written and verbal) and Ukrainian.

Essential Duties and Responsibilities:

Continually identify our members' needs and provide advice and guidance regarding financial solutions that are in the best interests of members.
Respond to callers regarding all Credit Union products and services over the phone.
Handle all account inquiries while providing the highest level of service.
Deliver exceptional member service to the Credit Union's current and prospective members with a friendly and professional approach.

POSITION: Commercial Real Estate Mortgage Processor

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $25.00 per hour

The Ideal Candidate Will Have:

Basic Excel skills and experience with databases.
Strong attention to detail and accuracy.
A background in real estate and/or consumer lending.
Excellent communication skills in both English (written and verbal) and Ukrainian.
The ability to work independently as well as part of a team.

Key Responsibilities Include:

Assist the Member Business Loan Officer:
- Ordering, processing, and reviewing mortgage documents for completeness.
- Scanning and uploading mortgage documents into the loan processing system (Sageworks).
- Ordering appraisals, Title Commitments, Environmental Reports, and other required documents.
- Maintaining updated mortgage information on Sageworks throughout the process until origination.
- Communicating regularly with the Loan Officer and borrowers to ensure timely file completion and origination.
Assist the Commercial Real Estate Lending Manager:
- Updating and managing various MBL reports on a monthly basis.
- Preparing letters to notify borrowers of maturity and expiration of rates.
- Scanning and uploading documents into Sageworks and FastDocs as necessary.
- Uploading originated mortgage documents to FastDocs monthly.
- Updating Sageworks information for all originated mortgages, including:
  - Associate Loans
  - Adding missing accounts from Keystone and merging duplicates
  - Managing Ticklers and Covenants

POSITION: Universal Member Service Representative

LOCATION: Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $22 per hour, plus eligibility for a monthly incentive program

Selfreliance Federal Credit Union is seeking a motivated and service-oriented individual to join our team as a Universal Member Service Representative in our Chicago branch.

If you're passionate about helping people and thrive in a customer-focused environment, we'd love to hear from you.

In this role, you will be the face of our credit union, assisting members with financial products and services, and helping them find solutions that best fit their needs. This position is eligible for our generous Incentive Program, offering additional earning potential based on performance.

The ideal candidate will have:

Previous customer service and sales experience (banking experience strongly preferred)
Excellent communication and interpersonal skills
Proficiency in Data Processing Platforms and Microsoft Office
A commitment to delivering exceptional service
Fluency in both English and Ukrainian

Essential Duties and Responsibilities:

Continually identify our Members' financial needs and recommend appropriate credit union products and services
Open and service all consumer and business accounts.
Assist members with a wide range of financial transactions, including teller transactions, member service issues, account maintenance, wire transfers, consumer loans, credit and debit card services, and other operational duties assigned by the Branch Manager

POSITION: Bank Secrecy Act (BSA) Officer

LOCATION: On-site at the Main Office in Chicago

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $25.00 per hour

Selfreliance Federal Credit Union is seeking a Bank Secrecy Act (BSA) Officer who will be responsible for leading and maintaining the credit union's compliance with all applicable BSA/AML laws, regulations, and internal policies. This role serves as the primary point of contact for matters related to BSA/AML compliance, ensuring the credit union effectively identifies, monitors, and mitigates risks associated with money laundering, terrorist financing, and other illicit financial activities.

The ideal candidate will have:

High ethical standards and a commitment to maintaining confidentiality.
Prior experience and/or training in BSA/AML compliance, risk assessments, and regulatory reporting (preferred but not required).
Strong analytical skills and high attention to detail.
Excellent written and verbal communication skills.
A collaborative and professional approach with the ability to work well across departments.
The ability to work independently with minimal supervision and manage multiple priorities under deadlines.
Fluency in both English and Ukrainian.

Key Responsibilities include:

Staying current with all BSA/AML laws and regulations, ensuring institutional compliance.
Conducting ongoing risk assessments across products, services, members, and geographies.
Overseeing Customer Due Diligence (CDD) processes, including identification, verification, and risk rating.
Monitoring account activity for suspicious or unusual transactions and ensure timely filing of required regulatory reports.
Supporting regulatory examinations, internal audits, and investigations related to potential fraud or financial crimes.
Collaborating with internal departments to clarify, resolve, and document compliance-related issues.
Working closely with Training and Procedure team to ensure procedures align with policy requirements.

POSITION: Compliance Department Support Specialist

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted starting hourly rate is $25.00 per hour

Selfreliance Federal Credit Union is seeking a Compliance Support Specialist who will play a vital role in assisting the credit union's compliance department in ensuring adherence to federal and state regulations, internal policies, and industry best practices. This position supports daily compliance operations, monitors activities for potential regulatory risk, and provides administrative and reporting support to promote a strong culture of compliance across the credit union.

The Ideal Candidate Will Have:

Strong attention to detail and accuracy in handling data, documents, and reports.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
A collaborative and professional approach with the ability to work well across departments.
High ethical standards and a commitment to maintaining confidentiality.
Previous experience in financial services, banking, or compliance support (preferred but not required).
Fluency in both English and Ukrainian.

Key Responsibilities Include:

Respond to internal inquiries regarding compliance procedures, escalating complex issues as appropriate.
Provide administrative and operational support to the Compliance Officer and other team members.
Maintain accurate compliance-related documentation and records in accordance with regulatory guidelines.
Support compliance testing, audits, and reviews by gathering documentation and preparing reports.
Assist in maintaining and updating compliance policies, procedures, and training materials.
Research regulatory changes and help communicate updates to relevant departments.
Contribute to fostering a strong compliance culture throughout the credit union.

POSITION: Assistant Manager of the Delinquency Department (Collections)

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $30 per hour

We are currently seeking an experienced Manager Assistant to join our Delinquency Department and support the Collections Manager in driving effective collection strategies, minimizing delinquency, and ensuring compliance with regulatory standards. In this vital role, you will assist in overseeing the day-to-day operations of the collections team, monitor delinquent accounts, and help maintain accurate reporting.

Qualifications:

2+ years of collection experience in the financial institutions industry is required.
Strong knowledge of debt collection practices, legal regulations, and member service.
Excellent writing, communication, negotiation, and problem-solving skills.
Ability to work independently and manage multiple accounts effectively.
Familiarity with credit reporting and compliance standards.
English and Ukrainian are a must.

Key Responsibilities:

Monitor and manage delinquent accounts.
Communicate with members to set up payment plans.
Ensure compliance with debt collection laws and credit union policies.
Collaborate with internal teams to resolve issues and improve processes.
Maintain accurate documentation and reporting of collection activities.
Assist with legal actions as necessary, in line with regulatory requirements.

POSITION: Regional Manager

LOCATION: Minneapolis, MN

SCHEDULE: Full Time

COMPENSATION: The budgeted salary of $60,000 - $80,000 per year, with eligibility for monthly Member Service Representative and Mortgage incentive programs

Selfreliance Federal Credit Union is seeking a dynamic and experienced Regional Manager to lead and grow our Minnesota region operations. This is a high-impact role for a motivated leader who can drive business development, strengthen community ties, ensure operational excellence, and inspire high-performing teams.

The Regional Manager will oversee the operations of all Minnesota branches, ensuring outstanding member service, compliance, and staff development. The ideal candidate is a strong communicator in both English and Ukrainian, with a background in financial services leadership, a commitment to professionalism, and the ability to foster growth through strategic planning and community outreach.

Essential Duties and Responsibilities:

Lead and support Minnesota branch teams to ensure outstanding member service.
Develop and implement growth strategies for membership and loan expansion.
Build strong community relationships and promote credit union services.
Oversee daily branch operations, compliance, and cash management.
Open and service all consumer and business accounts.
Assist members with a wide range of financial transactions, including member service issues, account maintenance, wire transfers, consumer loans, credit and debit card services, and other operational duties.
Recruit, train, and mentor staff; set performance goals and provide feedback.
Serve as a resource for complex member issues.
Act as a Mortgage Loan Originator.

The ideal candidate will have:

College degree or minimum 5 years of relevant experience in banking or financial services.
Previous experience in branch management or regional oversight.
Fluency in both English and Ukrainian.
Proficiency in Data Processing Platforms and Microsoft Office.
Strong interpersonal, communication, and problem-solving skills.
Ability to travel to all regional branches and the Chicago Home Office.

POSITION: Universal Member Service Representative

LOCATION: Minneapolis, MN

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $22 per hour, plus eligibility for a monthly incentive program

Selfreliance Federal Credit Union is seeking a motivated and service-oriented individual to join our team as a Universal Member Service Representative in our Minneapolis branch. If you're passionate about helping people and thrive in a customer-focused environment, we'd love to hear from you.

The ideal candidate will have:

Previous customer service and sales experience (banking experience strongly preferred).
Excellent communication and interpersonal skills.
Fluency in both English and Ukrainian.
Proficiency in Data Processing Platforms and Microsoft Office.
A commitment to delivering exceptional service.

Essential Duties and Responsibilities:

Continually identify our Members' financial needs and recommend appropriate credit union products and services.
Open and service all consumer and business accounts.
Assist members with a wide range of financial transactions, including teller transactions, member service issues, account maintenance, wire transfers, consumer loans, credit and debit card services, and other operational duties assigned by the Branch Manager