Core Banking System Upgrade FAQs

What is a "core banking system?"

A "core banking system" is the central computer system that Selfreliance Federal Credit Union uses to manage members' accounts, process transactions, and provide services like debit cards and digital banking. It's like the brain and muscles of the credit union, ensuring your money, loans, and account activities run smoothly.

How does this core system upgrade benefit me?

Members will benefit from personalized services, efficient operations, and access to various partnerships to improve their overall experience.

All of our branches will be closed on December 1, 2, and 3. All branches, including those that are typically closed on Mondays, will be open on Monday, December 4.

SECURITY

Are my funds still safe and secure?
Yes, your funds remain secure at Selfreliance Federal Credit Union and insured by NCUA.
Is my personal data still safe and secure?
Yes, your personal data and account information are safe and secure, as always.

BRANCH CLOSURES

Why will branches be closed?
All our branches will be closed on December 1, 2, and 3 as we finalize our core banking system upgrade. It's important to note that all branches, including those that are typically closed on Mondays, will be open on Monday, December 4.
Why is the branch in Bloomingdale, Illinois, closing earlier on Thursday, November 30?
The branch is closing at 6 pm on November 30 due to the finalization of our core banking system upgrade. The branch will be open on Monday, December 4.

SAFE DEPOSIT BOXES

Will I have access to my safe deposit box?
During this period, access to safe deposit boxes will not be available to members. We recommend that you retrieve any essential documents, passports, or other important items you may require before December 1st.

CALL CENTER

Will the call center be operational during the upgrade?
No, the call center will be closed during the upgrade. However, you can still reach out to us with any general questions you have about the system upgrade.

DIGITAL BANKING

Can I access my Digital Banking account during the upgrade process?
During the upgrade process, Digital Banking will be temporarily inaccessible, which means you won't be able to log in. During this period, services such as Bill Pay, Wire transfers, loan payments, and incoming and outgoing Zelle® transfers will also be unavailable. You can expect to access these services on December 4, 2023.
Will the upgrade change Digital Banking?
No, Digital Banking will remain the same.
Will I still see my Digital Banking account pseudo names or nicknames?
Yes, after the upgrade, you will continue to see nicknames, but account nicknames over 16 characters will get shortened.
Will I still see all my accounts in Digital Banking?
Yes, in Digital Banking, you will still be able to view all your accounts. Additionally, you will have access to some additional loan information. Digital Banking users can also perform actions such as printing, copying/pasting, saving statements, or exporting history in various formats like CSV, OFX, QBO, and QFX on or by the specified date.
Will I still receive the alerts I have set up in Digital Banking?
Yes, the alerts you have set up in Digital Banking will remain unchanged and continue to work as they do today.

ATM/DEBIT CARDS

Will my Debit Card number change?
Your current Selfreliance FCU Debit Card number will remain the same after the upgrade.
Will my PIN change?
No, your Debit Card PIN will also remain the same.
Will there be any limitations on my debit card during the conversion process?
Yes, during the conversion process, there will be some limitations:
1. You will not be able to do balance inquiries or balance transfers at any ATM from 7:00 pm CST on November 30 to approximately 8:00 am CST on December 4.
2. Your debit card transactions will be limited to $250 daily for ATM Transactions and $1250 for POS/Purchases.
Will deposits or withdrawals made at ATMs during this time be posted to my account immediately?
No, deposits made at ATMs from November 30 at 7:00 pm CST to December 4 at 8:00 am CST will not be posted to your account immediately. They will be posted to your account on December 4 at 8:00 am CST.
Are there any changes to the operating hours of Selfreliance ATMs during this period?
No, All Selfreliance ATMs will be available as usual for your convenience.

LOST/STOLEN CREDIT AND DEBIT CARDS

What should I do if my credit or debit card is lost or stolen?
If your credit or debit card is lost or stolen, please call our toll-free number to have the card blocked and secure your accounts.

Debit Card: 800-523-4175
Credit Card: 800-543-5073

CREDIT CARDS

Will my credit card work?
Yes, your credit card will continue to work and will not be impacted.

ACCOUNT NUMBERS

Will my account number(s) change?
No, your account number(s) will remain the same. The only adjustment is the addition of leading zeros to make them ten digits long. For instance, if your account or member number was #1234, it will now be represented as #0000001234. Importantly, it's not required to include these leading zeros when setting up electronic payments, and you do not need to make any changes to your existing ACH payments.

ROUTING NUMBER/DEPOSIT ACCOUNTS

Will the Selfreliance FCU routing number change?
No, the routing number for Selfreliance Federal Credit Union will not change and will remain the same, which is 271080817.
Will I have to order new checks?
No, you will not need to order new checks. The MICR number on your current checks remains the same after the upgrade.

DIRECT DEPOSITS AND PAYMENTS

Will any part of my direct deposits, payroll deductions, or automatic payments change?
No, you should see no change in your direct deposits, payroll deductions, or automatic payments. Everything should still come into the same account and be distributed as requested.

WIRE TRANSFERS

What if I have a Wire scheduled during the system upgrade?
Outgoing Wire transfers will be unavailable. We encourage you to plan for recurring wire transfers that might be scheduled during this timeframe. Incoming Wire transfers received during the system upgrade period will be available to view on Monday, December 4.

ZELLE® TRANSFERS

What if I have a Zelle® transaction scheduled during the system upgrade?
Your incoming and outgoing Zelle® transfers will be unavailable. We encourage you to plan ahead for recurring Zelle® transfers that might be scheduled during this timeframe.

LOAN

Will I be able to apply for loans online during the upgrade process?
During the upgrade process, you will not be able to apply for loans online. This service will be temporarily unavailable during this time. You can expect to access these services on December 4, 2023.
Will automatic payments to my loans continue as scheduled?
Yes, your payments will continue to automatically transfer from your savings or checking account as requested unless you cancel or change the payment request.

BILL PAY

Will the upgrade change Bill Pay service?
No, Bill Pay will remain the same.
How do I access Bill Pay after the upgrade?
After the upgrade, you can access Bill Pay through Digital Banking as usual.
What if I have scheduled bills to be paid during the system upgrade?
All online bill payments scheduled to occur during or after the upgrade will process normally. Digital Banking and Bill Pay functionality will be available with the upgraded system beginning the morning of December 4.
Will my pending payments still be set up in Bill Pay?
Yes, your scheduled payments will carry over. Online Banking and Bill Pay functionality will be available with the upgraded system beginning the morning of December 4.
Will my payees still be set up in Bill Pay?
Yes, your payees will be carried over to the upgraded system in Bill Pay, so you won't need to set them up again.
Will my Bill Pay history transfer over to the new system?
Yes, your Bill Pay history, including your payment records, will transfer over to the new system, ensuring you have access to your past payment information.

STATEMENTS AND NOTICES

Will my account statements change?
Yes, your savings and checking account statements will have a fresh, new, updated look.
What e-statement information will be available to members after the conversion?
After the conversion, we will make only the last three years of e-statements available to members, less than what we currently offer.
How can members access historical statements if needed?
We encourage members to download and save their historical statements if needed. This can be done by logging into their account and accessing the statements section before the conversion.