Careers at Selfreliance

Join our Team and help us to improve the lives of our Members and make a positive impact!

We are a Credit Union that has been serving our Members since 1951 with stability, demonstrated growth and success!

Selfreliance Federal Credit Union has branch locations in the Chicagoland area, New Jersey, Michigan, Connecticut and Massachusetts.

Our dedicated team strives to provide the highest standards of professional financial services to our Members. Our culture inspires innovation, hard work, and collaborative working relationships.

We value our staff and offer a competitive salary! We offer a 401(k) Plan with a credit union match. In addition, our employees benefit from a low-cost medical insurance plan. At no cost to our employees, we provide Life and ADD insurance, as well as Short Term and Long Term insurance. We also reward our staff with a generous Paid Time Off policy.

We hire people who want to grow and are committed to providing exceptional service to our Members.

A background check is required. Selfreliance FCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

POSITION: Call Center Member Service Representative

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $23.00 per hour

The Ideal Candidate Will Have:

• Previous experience in customer service or sales.
• Previous banking experience.
• Excellent communication skills in both English (written and verbal) and Ukrainian.

Essential Duties and Responsibilities:

• Continually identify our members' needs and provide advice and guidance regarding financial solutions that are in the best interests of members.
• Respond to callers regarding all Credit Union products and services over the phone.
• Handle all account inquiries while providing the highest level of service.
• Deliver exceptional member service to the Credit Union's current and prospective members with a friendly and professional approach.

POSITION: Compliance Department Support Specialist

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted starting hourly rate is $25.00 per hour

Selfreliance Federal Credit Union is seeking a Compliance Support Specialist who will play a vital role in assisting the credit union's compliance department in ensuring adherence to federal and state regulations, internal policies, and industry best practices. This position supports daily compliance operations, monitors activities for potential regulatory risk, and provides administrative and reporting support to promote a strong culture of compliance across the credit union.

The Ideal Candidate Will Have:

• Strong attention to detail and accuracy in handling data, documents, and reports.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• A collaborative and professional approach with the ability to work well across departments.
• High ethical standards and a commitment to maintaining confidentiality.
• Previous experience in financial services, banking, or compliance support (preferred but not required).
• Fluency in both English and Ukrainian.

Key Responsibilities Include:

• Respond to internal inquiries regarding compliance procedures, escalating complex issues as appropriate.
• Provide administrative and operational support to the Compliance Officer and other team members.
• Maintain accurate compliance-related documentation and records in accordance with regulatory guidelines.
• Support compliance testing, audits, and reviews by gathering documentation and preparing reports.
• Assist in maintaining and updating compliance policies, procedures, and training materials.
• Research regulatory changes and help communicate updates to relevant departments.
• Contribute to fostering a strong compliance culture throughout the credit union.

POSITION: Assistant Manager of the Delinquency Department (Collections)

LOCATION: On-site at the Main Office in Chicago, IL

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $30 per hour

We are currently seeking an experienced Manager Assistant to join our Delinquency Department and support the Collections Manager in driving effective collection strategies, minimizing delinquency, and ensuring compliance with regulatory standards. In this vital role, you will assist in overseeing the day-to-day operations of the collections team, monitor delinquent accounts, and help maintain accurate reporting.

Qualifications:

• 2+ years of collection experience in the financial institutions industry is required.
• Strong knowledge of debt collection practices, legal regulations, and member service.
• Excellent writing, communication, negotiation, and problem-solving skills.
• Ability to work independently and manage multiple accounts effectively.
• Familiarity with credit reporting and compliance standards.
• English and Ukrainian are a must.

Key Responsibilities:

• Monitor and manage delinquent accounts.
• Communicate with members to set up payment plans.
• Ensure compliance with debt collection laws and credit union policies.
• Collaborate with internal teams to resolve issues and improve processes.
• Maintain accurate documentation and reporting of collection activities.
• Assist with legal actions as necessary, in line with regulatory requirements.

POSITION: Universal Member Service Representative

LOCATION: Minneapolis, MN

SCHEDULE: Full Time

COMPENSATION: The budgeted amount for the starting hourly rate is $22 per hour, plus eligibility for a monthly incentive program

Selfreliance Federal Credit Union is seeking a motivated and service-oriented individual to join our team as a Universal Member Service Representative in our Minneapolis branch. If you're passionate about helping people and thrive in a customer-focused environment, we'd love to hear from you.

In this role, you will be the face of our credit union, assisting members with financial products and services, and helping them find solutions that best fit their needs. This position is eligible for our generous Incentive Program, offering additional earning potential based on performance.

The ideal candidate will have:

• Previous customer service and sales experience (banking experience strongly preferred).
• Excellent communication and interpersonal skills.
• Fluency in both English and Ukrainian.
• Proficiency in Data Processing Platforms and Microsoft Office.
• A commitment to delivering exceptional service.

Essential Duties and Responsibilities:

• Continually identify our Members' financial needs and recommend appropriate credit union products and services.
• Open and service all consumer and business accounts.
• Assist members with a wide range of financial transactions, including teller transactions, member service issues, account maintenance, wire transfers, consumer loans, credit and debit card services, and other operational duties assigned by the Branch Manager